Real-time queues, a Service Level KPI that counts recovered callbacks, and a GDPR-safe TV wall — all on your existing 3CX. No Enterprise licence. No install. No setup fee.
3CX gates real-time wallboards behind the Enterprise / AI edition. 3CX Wall reads the same live data through the standard XAPI, so you keep your Pro licence and still get the wall.
Reads your live data over XAPI with nothing installed on the PBX and no root access — so it works even on 3CX-hosted cloud instances, where server-side wallboards can’t.
Live queues, presence and Service Level on 3CX Pro via XAPI — no edition upgrade, no per-PBX Enterprise fee.
Layout, colours, KPIs, SL thresholds, callback rules, queues and branding — make the wall yours, change it any time.
Self-serve. Add a read-only 3CX extension, paste credentials, pick a queue — live in minutes. No installer, no engineer.
The main KPI: answered + missed calls you recovered by calling back, over calls received. Short abandons (<10s) excluded.
In-queue, talking now, and who's on the line — streamed from 3CX every few seconds. No Enterprise, no polling your PBX to death.
A missed call that you ring back and actually reach counts as served — voicemail hits (≤5s) don't. Honest numbers.
Click any agent: answered, outbound, callbacks, average talk time and idle estimate — by hour, for the day.
Public-display mode shows counts and first names only — never a customer's number. Safe to put on the office screen.
Colours, thresholds, queues, callback window, layout and branding — all configurable. White-label on Pro plan.
3CX Wall is enterprise-grade software, tailored to each deployment. Every contact centre runs different queues, KPIs, callback rules and compliance requirements — so we scope and price each rollout individually rather than forcing you into off-the-shelf tiers. Tell us about your 3CX setup and we’ll put together a quote that fits.
3CX Wall onboards by invitation. Tell us about your company and we’ll set you up — no card, no installer.
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